FAQ

Order Confirmation

You will receive an order confirmation email after you have placed your order.

Shipping

All orders are shipped from Birmingham, United Kingdom with Royal Mail. Delivery within the UK generally takes 2-5 working days. Delivery outside of the UK generally takes 1-5 weeks depending on your location. 

Shipping Costs

Shipping costs are individually calculated at checkout. The buyer is responsible for any incurring custom fees, VAT or sales taxes. 

For orders with a value of £50 or more, the shipping option will be Royal Mail Tracked 48 service. 

Payments

We currently accept secure payment via PayPal. 

Returns

If you are not fully satisfied with your purchase, you can return the artwork within 10 days after you have received your order. We will issue a full refund once we receive the order in its original condition undamaged. You are responsible for all return shipping charges. 

Can I cancel or my order?

You can cancel your order and have it refunded before your item is shipped. Once you receive a dispatch email your order has been shipped. After that point we will be unable to cancel your order. Please contact jenleem-bruggen@outlook.com as soon as possible to cancel or make any changes to your order. 


Any Questions?

Please send an email to - jenleem-bruggen@outlook.com




Copyright © 2019 Jen Leem-Bruggen